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Success Story - Kendall Cars Ltd

Enhancing fleet management

Transforming fleet management and reducing damage costs

Based in Greater Manchester, this family-run business has been providing quality used cars, motorhomes, and maintenance services for over 50 years.

Industry

Vehicle Tracking

Location

Manchester

Size

50+ Fleet

Joined

2019

The Challenge

Before implementing Prohire, Tottington Motor Company had no other rental software system in place, but as the fleet started to grow and as the business started to develop in 2019, they thought it necessary to incorporate a reliable system.

"We are a United Rental Group licensee and our first introduction to Prohire Software was through them. Before immediately going with Prohire, we did have a look around to see what was out there. However, there was very little choice that offered an all-encompassing package. Something that caught our eye was the check-in and out process being compatible with a tablet or mobile phone."
Jason Mawdsley

Managing Director

“As we implement more modules the level of support we need increases, the team in Prohire support is just amazing to work with.”

Jason Mawdsley

Managing Director at Tottington Motor Company

Our Solution

Proweb is our online booking system designed to ease the booking process by accepting and managing bookings and payments from your existing website. Using Proweb makes it easier for users to accept bookings and manage payments.

Jason adds: “The Prohire platform is scalable, we have certainly taken advantage of this. The Proweb module stood out to us as we saw how easy to use it was and really liked that we can utlise our bookings with the 24/7 365 days booking widget that we have implemented onto our website.”

"Support has always been amazing to us, the main message from us is to just use support where you can. As we implement more modules (Proweb, Companion App, and Tracker) the level of support we need increases, the team of six in the Prohire support team is just amazing to work with."
Jason Mawdsley

Managing Director

Reducing damage costs

The Prohire Companion App is accessible on smartphones and tablets. Thanks to its efficient data management, it allows users to reach beyond the rental desk without the need for WIFI or a mobile network connection. Users can check vehicles in and out and track any damages caused while on hire.

“Our damage costs have been reduced, we use Prohire not just across rental but also across our loan car fleet, so our service and maintenance department runs several loan cars. Typically, pre-Prohire damage wasn’t picked up or it was ignored. Since Prohire, everyone uses Companion and we have no damage issues, if someone damages something we charge for it.”

"I would tell other companies to go on the Companion journey and install it, there will always be some sort of resistance, but it is expensive running a fleet of vehicles but even more expensive when damage isn’t noticed."
Jason Mawdsley

Managing Director

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